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Eat With Sona’s Social Media Principles

Introduction

Eat With Sona uses social media platforms such as Twitter, LinkedIn and YouTube as a tool to communicate quickly, clearly and in an engaging manner to those interested in the work of Eat With Sona. This document outlines the principles relating to Eat With Sona conduct on social media, which is not exhaustive due to the rapid pace of social media and modern technology. Content posted by Eat With Sona on these channels includes, but is not limited to:

  • Links to Eat With Sona published news releases, latest updates and developments, job vacancies, videos, publications and other approved, publicly available Eat With Sona material.
  • Links to relevant information produced and published elsewhere (work of other competitors, partners, stakeholders, researchers, news organisations and others). This can include videos, news items, and sharing of content from other users.

Social media content (tweets, posts etc.) should not be considered as the authoritative source of new policy or guidance from Eat With Sona. Any change in Eat With Sona policy will be communicated through more traditional channels such as formal publications, the Eat With Sona website, Update Newsletters and media releases.

Complaints, Feedback & Requests

Eat With Sona encourages those who wish to make a complaint, provide feedback or request information to follow traditional channels, such as telephone or email, to ensure a comprehensive and prompt response. The relevant contact details can be found on the Eat With Sona website ____________________

This also applies to media requests.

Engagement

Content Sharing

Eat With Sona may share content, such news and links, that is considered relevant and/or of interest to those who follow Eat With Sona. Repeated Tweets (RTs) or any content that Eat With Sona shares does not imply Eat With Sona endorsement of any specific organisation, product, or service.

 

Following

Eat With Sona follows accounts on social media platforms that are considered relevant to its work. This could include companies, other commercial enterprises (and/or their employees) who comment on, or are associated with services of dietician and nutrition. Eat With Sona’ decision to follow a particular user/account does not imply endorsement of any specific individual, organisation, product, or service. Eat With Sona will endeavour to follow its customers that are active on social media and encourages customers to follow the Eat With Sona account to raise awareness of their presence in this regard.

 

Comment Moderation

Whilst discussion and conversations about Eat With Sona published content is encouraged between users, Eat With Sona will not be actively involved. Contributions in this regard will generally be limited to correct misinformation or clarify fact.

Eat With Sona reserves the right to remove any comments that are considered to use inappropriate language, be vexatious or aggressive in nature or appear to be spam/irrelevant, as well as comments which appear to be promoting non-Eat With Sona products or services. Should this behaviour persist, Eat With Sona also reserves the right to block users from its account.

 

User Interaction

Eat With Sona will endeavour to read all private/direct messages, replies and mentions and may respond to them if required. Please note that, due to resource availability, it is not always possible to respond, and Eat With Sona encourages users to make contact through more traditional channels if their question or comment requires urgent attention.

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